Refund policy

Return Policy

We're sorry to hear our products were not perfect for your hair. If you have questions about how to achieve better results, please write us at hello@bornnaturals.com.

BORN Naturals is not responsible if skin, scalp, or hair reactions to our products occur.

To move forward with a return request, please email hello@bornnaturals.com with your order number, the item(s) you would like to return and subject line as “RETURN”.

If this is done within 30 days of receiving your initial order, you are eligible a refund or instant credit. This excludes original shipping costs and shipping costs to return the product. Brushes of all types, micro-fibre towels, and bonnets cannot be refunded or exchanged for hygiene purposes as they come in contact with hair and we cannot take them back.

To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.

Once your return is received unopened and in its original packaging, we will send you an email to notify you, and a refund will be processed on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

*coupon codes not accepted while sale dates are in effect.

* ALL BLACK FRIDAY SALES ARE FINAL SALE.

* ALL GIFT WITH PURCHASE ITEMS ARE NON-REFUNDABLE, EXCHANGEABLE AND CANNOT BE CREDITED.

* FOR ALL RETURNED ITEMS, THE SHIPPING COSTS ARE THE CUSTOMERS RESPONSIBILITY.

*If no phone number is provided with the order placed for shipping carriers to contact you, we are not held financially responsible to refund or replace the order. We will not ship out a replacement order or issue refunds if you do not leave your phone number while checking out.

Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items:
Due to our products being personal care/personal beauty products, we cannot return items which have been open and exposed to skin, hair, etc.

If you purchased a set or bundle, the discounted item price will be credited and not the original singular item price.

Unfortunately, we cannot accept returns on; products purchased from another retailer, sale items or gift cards.

Sale/Discounted Products:
Sale items cannot be refunded. Only regular price items are eligible for a refund.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
* ALL BLACK FRIDAY SALES ARE FINAL SALE.

Our BORN Confidence Guarantee

At BORN Naturals, we believe that what you put on your body matters. That's why we spent years working alongside cosmetic chemists to create products that combine thoughtfully selected ingredients with high-performing formulas—without relying on sulfates, parabens, phthalates, silicones, or other unnecessary additives.

We stand behind every product we make, and we want you to feel confident when trying BORN Naturals for the first time.

If you're not completely satisfied with your purchase, please contact our Customer Care team within 30 days of delivery. We will work with you to understand your experience and find a solution that feels right.

Eligible first-time purchases may qualify for a refund or store credit when:

The request is made within 30 days of delivery
The product was purchased directly from bornnaturals.com
At least 50% of the product remains in the original container
Proof of purchase is provided

Please note that individual results may vary based on factors such as hair type, skin type, lifestyle, consistency of use, and existing product buildup or damage. Because of this, we cannot guarantee specific results.

To ensure fairness for all customers, the guarantee is limited to one refund per customer and does not apply to: