When I received my bottle and it didn't work, at first I was pretty dissapointed. I then sent an email to tell them about it and a very nice lady named Nathalie answered me with a personnalised message including a video she made to show me what might be the problem with my bottle and how to fix it!! I was really impressed. Now my bottle works (it was just a little air trapped in the cap) and I recommend this company to everyone, just because I know they care about their customers and their products are great quality.
